Frequently Asked Questions
How can I place an order?
You can place an order directly through our website. Select your desired products, add them to your cart, and complete the secure checkout process.
Where do you ship your products?
We ship our research products domestically within the United States and worldwide. Please check our Shipping Policy page for detailed information.
How long does shipping usually take?
Orders typically arrive within 3-5 business days. If you need faster please leave a message at checkout (message box below payment optionns).
Are these products intended for human or animal use?
No. These products are strictly intended for research and laboratory purposes only. They are not approved or intended for human or animal consumption.
How should I store these products?
We recommend storing all products in a cool, dry place away from direct sunlight to maintain optimal stability and shelf life.
What payment methods do you accept?
We accept well known payment methods; PayPal, Apple Pay, Chime, Bank Transfer. Please contact us for a different prefered payment option. Click here Contact
Is it safe to purchase from us?
Yes, we utilize SSL encryption and robust security measures to ensure your transactions and personal information remain safe and secure.
What is your return policy?
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it.
Please read our Refund Policy
What if my order arrives damaged or incorrect?
If your order arrives damaged or incorrect, please contact us immediately with photos and your order number so we can resolve the issue quickly.
How do I request a refund or replacement?
To request a return or replacement, contact our customer support team with your order number and details about the issue.
What are your customer support hours?
Our customer support team is available Monday through Friday, from 9 AM to 4 PM (CST).
Still have a question? Get in touch.